Return & Refund Policy

Thank you for shopping with Octoberhollow. We hope you are delighted with your seasonal selection. However, if you are not entirely satisfied with your purchase, we are here to help. Please review the terms below regarding our return and refund procedure.

Returns Eligibility

To be eligible for a return or exchange, items must be initiated within 14 calendar days from the date of delivery. Returned merchandise must be in its original, unwashed, and unworn condition, complete with all original packaging and tags attached.

Return Procedure

To start a return request, please contact our support team at service@octoberhollow.com to obtain return instructions and our designated warehouse address. Once approved, carefully pack the item in its original packaging along with your proof of purchase. Return shipping may be complimentary under specific conditions; however, if the return is driven by personal preference, applicable shipping fees may be deducted from your final refund.

Refund Processing

After your package arrives at our facility and passes quality inspection, we will initiate your refund or exchange. Please allow up to 14 days from the date of receipt for processing. Depending on your financial institution, refunds may take 1–2 billing cycles to reflect on your statement. A confirmation email will be sent as soon as your refund is finalized.

Ineligible Items

For hygiene and safety reasons, the following items are non-refundable and non-returnable:

• Intimate apparel and bodysuits
• Customized or personalized garments
• Digital goods and downloadable content
• Gift cards and promotional items
• Perishable goods

If you receive a defective, damaged, or incorrect item, please notify us immediately at service@octoberhollow.com so we can resolve the issue with a free replacement or full refund.

Return Shipping Charges

For returns prompted by general customer preference (such as ordering an incorrect size or changing your mind), the buyer assumes responsibility for return postage costs. If the return results from a fulfillment error or defective item on our part, Octoberhollow will cover all return shipping fees.

Contact Us

If you have any further questions or require assistance regarding our return policy, please reach out to us at service@octoberhollow.com.