Contact Us

Have questions, suggestions, or need assistance with your order?

If you haven’t found the answers you're looking for on our FAQ page or require further clarification, please feel free to reach out to us at service@octoberhollow.com. To help us assist you faster, please include your full name, phone number, and city in your message. For any after-sales or quality inquiries, kindly attach clear photos of the item received.

Customer Support Hours

• Monday – Friday: 9:00 AM – 5:00 PM (EST)
• Saturday: 10:00 AM – 6:00 PM (EST)
• Sunday: Closed

Frequently Asked Questions

Q: When will my order arrive?

A: Please allow an average processing time of 3 to 7 business days to prepare and package your order before dispatch. Once dispatched, estimated delivery times depend on your location and the selected shipping service. We work diligently to get your order to your doorstep as swiftly as possible!

Q: How does your return process work?

A: Following the arrival and inspection of your returned merchandise at our warehouse, we will initiate your refund or replacement. Please allow up to 14 days from the date of receipt for processing.

Q: How can I reach out regarding an existing order?

A: You can contact our dedicated support team directly via email at service@octoberhollow.com or by submitting the contact form on this page.