FAQ

General Questions

How can I track the progress of my order?

After your order is successfully placed, an order confirmation email will be sent to you. You can use the link provided in that email to monitor real-time updates and tracking details.

Is it possible to modify my order after it’s placed?

Order adjustments can only be made before fulfillment. Once your package status transitions to "Preparing for Shipping," "Shipped," or "Delivered," no further changes or cancellations can be processed.

Payment

What payment options do you accept?

We support two primary secure checkout methods:

• PayPal (supports major cards including Visa, Mastercard, American Express, and Discover through PayPal’s checkout portal)
• Direct Credit/Debit Card Payment (Visa, Mastercard, American Express, Discover). All transactions are fully encrypted and processed through verified payment gateways.

What currency will my purchase be billed in?

All store orders are billed in USD. If your payment method uses a different currency, your issuing bank will automatically convert the amount based on their prevailing exchange rates.

Do you support installment payment options?

Yes, eligible customers can choose to split their payment into up to 3 flexible installments during checkout.

Shipping & Delivery

Which countries do you ship to?

We offer international delivery to most regions, including North America, Europe, Asia, Central America, and Oceania.

Do you offer free shipping?

Yes! We are happy to provide Free Worldwide Shipping on all orders over $59.

How long will it take to process and deliver my order?

Standard order fulfillment typically takes 3–7 business days. Transit times vary depending on your destination and chosen shipping method.

How do I obtain my tracking number?

As soon as your package is dispatched, we will send a notification email containing your tracking number and carrier details.

What happens if I miss my delivery?

If you are away when delivery is attempted, the local courier may re-attempt delivery on the following business day or leave a notice for package retrieval at a nearby pickup facility.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, unused, and returned in their original packaging.

Can I request an item exchange?

Yes, exchanges are permitted under the same guidelines as standard returns. Please specify your desired replacement size or style when contacting our team.

Are return shipping fees covered?

Return shipping may be complimentary in specific situations (such as damaged or incorrect items). For standard preference returns, shipping costs may be deducted from your final refund amount.

How long does the refund process take?

Once your return arrives at our facility, inspection typically takes up to 14 days. Approved refunds or replacement dispatches are processed within 14 days following approval.

If you have any further questions or need additional assistance, please reach out to us at service@octoberhollow.com.